Course curriculum

    1. Lesson 1: Understanding the Role of CRM in SDR Management

    2. Lesson 2: Aligning CRM Strategies with Agency Objectives

    3. Client Relationship Management Module 1 Quiz

    1. Lesson 1: Establishing Trust and Credibility

    2. Lesson 2: Understanding Client Needs and Expectations

    3. Client Relationship Management Module 2 Quiz

    1. Lesson 1: Verbal and Written Communication Skills

    2. Lesson 2: Tailoring Communication to Client Personas

    3. Client Relationship Management Module 3 Quiz

    1. Lesson 1: Setting Realistic Expectations

    2. Lesson 2: Value Propositions and Client Satisfaction

    3. Client Relationship Management Module 4 Quiz

    1. Lesson 1: Proactive Problem-Solving

    2. Lesson 2: Turning Challenges into Opportunities

    3. Client Relationship Management Module 5 Quiz

    1. Lesson 1: Internal Collaboration for Client Success

    2. Lesson 2: Client Communication Across Departments

    3. Client Relationship Management Module 6 Quiz

About this course

  • Free
  • 22 lessons
  • 1 hour of video content

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