Course curriculum

    1. Lesson 1: Understanding the Impact of Client Retention on Business Success

    2. Lesson 2: Recognizing the Value of Long-Term Client Relationships

    3. Lesson 3: Linking Client Retention to Organizational Growth

    4. Client Retention Strategies Module 1 Quiz

    1. Lesson 1: Techniques for Establishing Trust and Rapport

    2. Lesson 2: Strategies for Effective Communication and Responsiveness with Clients

    3. Lesson 3: Customizing Relationship-Building Approaches for Different Clients

    4. Client Retention Strategies Module 2 Quiz

    1. Lesson 1: Conducting Ongoing Needs Assessments to Understand Evolving Client Requirements

    2. Lesson 2: Proactive Identification of Potential Challenges in Client Relationships

    3. Lesson 3: Utilizing Feedback to Enhance Service Delivery

    4. Client Retention Strategies Module 3 Quiz

    1. Lesson 1: Tailoring Services and Solutions to Individual Client Needs: A Recipe for Client Retention

    2. Lesson 2: Implementing Personalized Communication Strategies for Stronger Client Relationships

    3. Lesson 3: Crafting a Unique and Memorable Client Experience: A Guide to Client Retention

    4. Client Retention Strategies Module 4 Quiz

    1. Lesson 1: Strategies for Identifying and Addressing Client Concerns

    2. Lesson 2: Transforming Challenges into Opportunities for Growth: A Client-Centric Approach

    3. Lesson 3: Building Resilience and Flexibility in Account Management

    4. Client Retention Strategies Module 5 Quiz

    1. Lesson 1: Spotlighting Opportunities to Add Value in Client Relationships

    2. Lesson 2: Putting Continuous Improvement into Action

    3. Lesson 3: Harnessing the Power of Client Feedback

    4. Client Retention Strategies Module 6 Quiz

About this course

  • Free
  • 41 lessons
  • 2 hours of video content

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